Privacy Policy

1. Scope & Commercial Commitment

As a licensed international freight forwarding enterprise operating from Los Angeles, California, LA 24-7 Forwarder handles sensitive B2B commercial logistics data, customs records, and shipping documentation daily. We strictly enforce data security standards designed to fulfill global privacy mandates including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and relevant U.S. Customs and Border Protection (CBP) data retention guidelines.

2. Commercial & Operational Information We Collect

To provide reliable air freight, ocean freight (LCL/FCL), drayage, warehousing, and customs clearance services, we collect necessary business-critical data during operational interactions:

A. Business & Logistics Data

• Corporate entity details, contact names, business email addresses, telephone numbers, and physical office addresses.
• Commercial invoice details, Packing Lists, Bills of Lading (B/L), Air Waybills (AWB), and Importer Security Filing (ISF) data.
• Cargo specifications, HTS tariff classifications, declared customs values, origin/destination ports, and consignee details.
• Financial and billing records necessary to settle freight charges, customs duties, storage fees, and insurance premiums.

B. Technical & Digital Tracking Information

• Technical log files including internet protocol (IP) addresses, browser type, operating system version, and system language settings.
• Website session metrics, referral URL sources, time spent per page, and routing behavior to optimize site performance and user experience.
• Essential functional cookies required to preserve user site navigation preferences and securely manage digital portal interactions.

3. How We Utilize Collected Information

All commercial data processed by LA 24-7 Forwarder is strictly applied to execute international trade services, streamline supply chain operations, and meet statutory regulatory compliance:

• Executing international freight transport, customs clearance filings, and warehouse distribution operations.
• Facilitating real-time cargo status updates, milestone notifications, and freight tracking transparency.
• Issuing official bills of lading, airway bills, customs compliance paperwork, and transparent commercial invoices.
• Validating compliance with U.S. Customs and Border Protection (CBP), Transportation Security Administration (TSA), FDA, and international maritime security laws.
• Preventing fraudulent activities, unauthorized cargo bookings, and cybersecurity vulnerabilities within our digital infrastructure.

4. Information Disclosure & Third-Party Transfers

LA 24-7 Forwarder maintains a zero-tolerance policy regarding the sale or commercial licensing of client data. We only share operational information with verified third-party partners to the extent strictly necessary for global freight execution:

• Vessel Carriers & Airlines: Ocean container lines, air carriers, and drayage truckers for booking space and executing physical transport.
• Government & Customs Regulatory Authorities: U.S. Customs and Border Protection (CBP), Federal Maritime Commission (FMC), TSA, and international customs agencies required by law.
• Port Terminals & Bonded Warehouses: Marine terminals, container freight stations (CFS), and secure warehouse operators handling cargo storage and pickup.
• Financial & Legal Authorities: Certified payment processors, trade compliance auditors, legal advisors, or law enforcement bodies when mandated under binding judicial orders.

5. Enterprise Data Security & Cyber Protection

We deploy robust administrative, technical, and physical safeguards to prevent data loss, unauthorized access, alteration, or disclosure of enterprise freight information. All financial transactions and sensitive document transmissions utilize high-grade SSL encryption technology. Physical access to operational records is controlled through strict authorization protocols at our Los Angeles headquarters.

6. Cookie Policy & Analytics Governance

Our website utilizes standard web cookies and anonymous performance metrics to assess online traffic patterns, optimize server loads, and improve accessibility for global procurement managers. Users may adjust their browser settings at any time to restrict or disable cookies; however, basic site navigation performance may be altered.

7. Rights of Global Importers & Enterprise Clients

Under international privacy regulations, business clients maintain specific rights regarding their commercial records:

• Right of Access & Inspection: Request copy records of commercial account information held by LA 24-7 Forwarder.
• Right to Rectification: Request immediate corrections to erroneous contact or corporate filing data.
• Right to Restriction or Erasure: Request data deletion or restricted processing, subject to statutory U.S. Customs record retention rules (which mandate 5-year retention for trade documentation).

8. Policy Updates & Contact Information

LA 24-7 Forwarder reserves the right to adjust this Privacy Policy periodically to reflect shifts in international trade laws, regulatory updates, or internal operational protocols. Updated versions will be posted directly to this page with an updated modification timestamp.

For questions regarding our privacy practices, commercial data security, or trade compliance policies, contact our Data Governance Office at:

LA 24-7 Forwarder
Head Office: 5510 W 104th St, Suite 300, Los Angeles, CA 90045
Direct Line: (800) 648-9889
Official Contact: [email protected]